Information Technology Support Analyst

About the Role
We are looking for an experienced and proactive IT Support Analyst to join our technical support team. The ideal candidate should have prior Helpdesk experience, hands-on knowledge of Citrix environments, and familiarity with Azure DevOps-based monitoring and reporting. This role involves providing end-to-end support for users, ensuring systems remain operational and secure through consistent monitoring, troubleshooting, and timely issue resolution.
The position operates in rotational shifts (4:00 a.m. – 12:00 p.m. EST and 12:00 p.m. – 8:00 p.m. EST) to maintain full-day coverage and seamless shift handovers.
Roles & Responsibilities
Monitor system dashboards and alerts to prepare daily operational readiness reports.
Review and manage conferencing device status and perform remote troubleshooting or reboots when needed.
Manage Citrix sessions, including terminating inactive sessions and resolving login or performance issues.
Diagnose and troubleshoot ...