Information Technology Support Analyst

About the Role

We are looking for an experienced and proactive
IT Support Analyst
to join our technical support team. The ideal candidate should have prior
Helpdesk experience
, hands-on knowledge of
Citrix environments
, and familiarity with
Azure DevOps-based monitoring and reporting
. This role involves providing end-to-end support for users, ensuring systems remain operational and secure through consistent monitoring, troubleshooting, and timely issue resolution.

The position operates in
rotational shifts (4:00 a.m. – 12:00 p.m. EST and 12:00 p.m. – 8:00 p.m. EST)
to maintain full-day coverage and seamless shift handovers.

Roles & Responsibilities

• Monitor system dashboards and alerts to prepare daily operational readiness reports.
• Review and manage conferencing device status and perform remote troubleshooting or reboots when needed.
• Manage Citrix sessions, including terminating inactive sessions and...