Information Technology Support Engineer

Job Title: IT Support Engineer

Shift: EST (Eastern Standard Time)

Type: Full-Time

Experience Required: 3–5 Years

Location: Remote

Job Summary:

We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments.

Key Responsibilities:

• Provide L1/L2/L3 technical support to MSP clients remotely during the EST shift
• Troubleshoot and resolve issues related to:
• Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• S...