Information Technology Support Engineer

Join a dynamic UK-based technology company committed to delivering outstanding IT support services to the Recruitment sector. As an IT Support Engineer, you'll play a key role in ensuring clients receive efficient, timely, and high-quality technical support. You'll collaborate with a skilled technical team, contributing to ongoing growth and delivering exceptional customer experiences.

This is a hybrid role post-onboarding, offering flexibility and the opportunity to work with cutting-edge infrastructure and cloud technologies.

Key Responsibilities

• Provide first- and second-line IT support via phone, email, and live chat.
• Own and resolve customer service requests in alignment with SLA commitments.
• Monitor and meet internal KPIs focused on service speed, accuracy, and customer satisfaction.
• Handle user onboarding and offboarding processes for client environments.
• Manage and maintain Microsoft 365, Azure, and client network...