Information Technology Support Specialist

IT Support Specialist (L1–L2)

Employment Type: Full-time

Salary Range: $69,000 – $85,000 per year (depending on experience and location)

Location: Canada (Remote)

Company: Next Match LLC (NextMatch AI)

Seniority Level: Entry level

About the Role

We’re building a pool of IT Support Specialists (L1–L2) for our Toronto-based team. This internal position supports our next‑generation AI products.

Responsibilities

• Provide L1–L2 technical support via phone, email, or ticketing systems.
• Troubleshoot hardware, software, and basic network issues.
• Document incidents and resolutions clearly in the ticketing system.
• Escalate complex issues to higher‑level support teams when needed.
• Assist with onboarding new users, account setups, and access permissions.

Requirements

• 1–4+ years in IT Support / Help D...