Information Technology Support Specialist

Regular Full-Time
Information Tech.
Home Office, Cleveland, OH, US

Salary Range: $55,000.00 To $65,000.00 Annually



Position Overview

The Information Technology Support Specialist provides first and second level technical support and guidance to users by responding to inquiries, troubleshooting and resolving problems for all software and hardware issues; communicate technical issues with team members to research and implement solutions; documents inquiries and resolution in the ticketing system; communicate all changes to appropriate IT management; keeps skills in relevant technologies up to date and takes steps to constantly improve those skills.

The IT Support Specialist will experience a wide variety of challenges and needs on a daily basis. They will be responsible for administration and maintaining technical tasks to maintain system security, site documentation, report writing, systems automation, and working on projects with va...