Information Technology Support Specialist

The IT Support Specialist is an on-site role that provides end user level 1 & 2 support in a team setting. The environment is a hybrid Mac and Windows fleet with enterprise collaboration tools (e.g. Microsoft 365, Box, Zoom), supported by formal IT policies and controls across access, operations, change management, and data communications.

Responsibilities

• Troubleshoot PC & Mac workstation issues for level 1 and 2
• Administrate Entra, Office 365 accounts and 3rd party system services
• Follow standard IT procedures such as change control, problem escalation, task prioritization, and asset management
• Provide support for enterprise productivity and collaboration tools (e.g., email, Teams-style collaboration, file sharing, and common business apps)
• Resolve technical issues remotely via remote command line utilities
• Assist in setting up Audio/Visual presentations.
• Track issues via ticketing system
• Custom...