Information Technology Support Specialist

IT Support

Salary Range: $693 to $866 per month

Join a fast-growing IT services company as a key part of the frontline support team. In this entry-level role, you'll put your existing IT knowledge and skills to work by assisting users with common technical issues and supporting essential systems. You'll gain hands-on experience while contributing to the delivery of reliable day-to-day tech support.

What You'll Do:

• Assist with IT tasks such as user management, password resets, and printer troubleshooting to support day-to-day client needs.
• Manage incoming helpdesk tickets through voice and chat support, offering first-level troubleshooting and escalating as needed.
• Utilize systems like Active Directory and Office 365 for user access updates, permissions, and account support.
• Work closely with the FAST Team and tech leadership to build skills and gradually transition into more technical responsibilities over time.