Information Technology Support Specialist

Job Responsibilities:

A. Technical Support

1. Provides technical support to ERL customers.
2. Answers inquiries and aids when needed, not limited to email, chat, remote connection, phone, and on-site support, even after working hours, depending on the severity.
3. Must be reachable by phone or email in case or urgent or important tasks that need to be done.
4. Perform troubleshooting to diagnose and resolve problems.
5. Helps with company events.
6. Maintain and troubleshoot company devices, network, servers, and systems.
7. Install and configure hardware and software for internal teams.
8. Ensure data security and perform regular backups.
9. Assist in deploying ERL solutions with ERL clients and partners.
10. Conduct routine preventive maintenance and system audits
11. Document technical issues, resolutions, and create user, training, and support materials.

B. Customer Pre-Sales Suppor...