Information Technology Support Specialist

Overview

General maintenance of workstation equipment, end user support, and systems maintenance to include various end-user services, computing devices, software, and peripherals.

Tasks and responsibilities:

Responsibilities

• Level 1 support for all hardware and software related problems including troubleshooting and resolution
• Monitor and process tickets / incidents
• Act as central point of contact as part of end user support
• Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems
• Maintain, configure, install, and monitor printers including centralized management software
• Perform equipment install-move-add-change operational processes as needed by the businesses
• Analyse and recommend new technology, upgrades, and services for end users
• Plan, purchase, inventory, and asset taggin...