Information Technology Support Specialist

Job Title: EUC L1 / Smart Hand Support Engineer

Position Overview

We are seeking a reliable, tech-savvy, and customer-focused EUC L1 / Smart Hand Support Engineer to join our IT operations team. In this role, you will be our eyes and ears on the ground, providing crucial front-line technical support for end-user devices, as well as physical smart hand assistance for remote network and server administrators.

The ideal candidate thrives in a fast-paced environment, possesses excellent troubleshooting skills, and can follow precise instructions from remote teams to resolve complex infrastructure issues.

Key Responsibilities

End User Computing (EUC) L1 Support

• Provide day-to-day technical support for end-user hardware, including laptops, desktops, tablets, smartphones, and printers.
• Install, configure, and troubleshoot operating systems (Windows/macOS) and standard business applications (Microsoft 365, Teams, VPN, ...