Information Technology Support Technician

IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician

Our client is a one of the world top social media platforms:

-Over 6500 + staff globally across EMEA, NA, APAC and Middle East

-Grow rapidly with cutting edge AR and VR technologies

They are looking for an IT support technician to support the growth of their Singapore office, manage vendor relationship and ensure IT services delivery:

-Part of a small local team on site and work closely with other teams in APAC

-Troubleshooting Mac OS and Windows OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF, AV and video conferencing;

-Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, help...