Information Technology Systems Engineer

**Position:**
Information Technology Systems Engineer

**Job Description:**

What You’ll Be Doing

●Provide daily engineering support and operations for Arrow’s hardware and software infrastructure, including maintenance, performance monitoring and reporting, solution design, and consulting.

●Analyze and troubleshoot issues across software, applications, databases, hardware, and COTS applications.

●Deliver second-level support by working directly with IT teams and/or end users to resolve escalated incidents.

●Coordinate with vendors as needed to facilitate hardware and software repair activities.

●Participate in annual disaster recovery (DR) testing. Due to operational requirements, the role requires commuting between two office locations: Zhonghe and Taoyuan.

●Hardware scope: Maintain virtual machines (VMs), Pure Storage, and data center-related equipment.

●Software scope: Support Microsoft 365, Intune, a...