Infra Service Delivery Manager

We are seeking an experienced Global Infrastructure Service Delivery Manager to lead and manage end-to-end infrastructure service delivery across multiple geographies. The ideal candidate will have strong technical knowledge of infrastructure technologies, exceptional customer relationship management skills, and expertise in escalation handling, process improvement, automation, and financial governance. This role requires excellent communication, problem-solving abilities, and leadership skills to manage global teams and ensure operational excellence.

Key Responsibilities:

Service Delivery & Operations

• Oversee global infrastructure service delivery ensuring adherence to SLAs, KPIs, and compliance standards.
• Act as the primary escalation point for critical incidents and ensure timely resolution.
• Drive operational excellence through proactive monitoring and governance.

Customer Relationship Management

• Build and main...