Job Description
Job Title: Infrastructure Engineer
Location: Cardiff/Hybrid - with some occasional travel
Salary: Up to £32,000
Contract type: Permanent
About The Role
We're looking for an Infrastructure Engineer to join our team at ARO. In this role, you'll provide 2nd line technical support to our customers while working across a wide range of technologies in a fast paced and dynamic environment.
You will take ownership of both reactive and proactive escalated support queries; logging calls, troubleshooting within agreed timeframes, and resolving issues wherever possible. You'll also act as a point of escalation for our 1st line team, offering guidance and mentoring to help them progress and resolve tickets before they need escalation.
This role operates on a shift pattern between 8:00am and 6:00pm , with occasional paid out of hours work where required.
What You'll Do
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