Infrastructure Support Engineer

Infrastructure Support Engineer — Keeping Police Connected – Where Every Call Counts

Based: Wellington – Porirua CBD. Band G, Office of Constable/Police Employee, Permanent Full Time, NAV JR- .

Key Accountabilities

• Implementing and supporting voice and collaboration infrastructure, ensuring reliability and performance for mission‑critical telephony, communications, and dispatch systems.
• Providing hands‑on experience across platforms such as Zetron ACOM Radio Console, Mitel MiCCe, MX‑One, Cisco CUCM, and cloud contact centre solutions.
• Assisting with solution delivery through impact assessments, option analysis, and detailed implementation plans.
• Maintaining accurate infrastructure documentation, including configuration standards and integration diagrams.
• Working closely with service providers and internal teams on system upgrades and supporting senior engineers in complex fault resolution.
• Troubleshooting ...