Innovation Program Manager

Overview

As a Process Excellence at Teleperformance, you will play a pivotal role in driving operational excellence across our South Africa business and have the opportunity to engage with our global organization. This position involves leading and supporting clients and internal teams to enhance and optimize business processes using Lean Six Sigma methodologies. You will also explore and implement innovative technologies to drive significant change for Teleperformance and our clients.

As a strategic thinker, you will design best practice service solutions, encompassing operating models, processes, human performance, and technology. You will articulate the value of these solutions to internal stakeholders and clients, ensuring alignment with business goals.

Qualifications

Qualifications & Experience