Job Description
Innovations Manager
Drive AI and Automation in a Scalable Contact Centre Environment
Durban (Office-Based) | R R70 000 per month
About Our Client
Our client is a forward-thinking organisation operating at scale in the contact centre space. With a strong focus on AI, automation, and customer experience, they are positioning themselves at the forefront of digital transformation. The company blends in-house platforms with leading third-party tools, offering a dynamic, innovation-led environment that values impact, experimentation, and measurable business outcomes.
The Role: Innovations Manager
As the Innovations Manager, you'll lead the design and delivery of cutting-edge, technology-driven initiatives that improve operational efficiency and customer experience. You'll collaborate across IT, Operations, and Business units to build a roadmap of high-impact innovation projects focusing on AI, automation, and integration. This role is perfect for someone who ...
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