Innovative CCaaS Senior Product Manager

Transform the contact center landscape as Resmed’s Global Revenue CCaaS Senior Product Manager. Utilize your expertise to foster innovation and collaboration in product delivery worldwide.
In this influential role, you will lead product strategy and execution across major platforms, ensuring alignment with global business needs. Your strong knowledge of CCaaS technologies and the ability to operate independently will drive significant improvements to contact center operations throughout various regions.
Key Responsibilities:
• Own the CCaaS Product Roadmap, aligning with business strategy
• Collaborate with regional teams to ensure platform consistency
• Independently translate requirements into functional specifications
• Monitor adoption and impact of CCaaS capabilities
• Lead AI capability implementation and optimizations
Requirements:
• Over 8 years in CCaaS technology or product management
• Experience with IVR, NICE inContact, and agent workflows
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