Inside Sales Executive

Overview

• Operations Manager is the Delivery counterpart to the Account Manager.
• Plays a key role in the Elite and DSC delivery model.
• Assigned to strategic account(s) (Elite/DSC).
• Key to ensuring SoftwareOne maintains the overall customer experience.
• Accountable for managing escalations.
• Collaboration with DSC/Sales teams.
• Responsible for liaising with off-catalogue Independent Software Vendors (ISVs) to process requests to quote cases.
• Helping the seller with operational tasks to enable the sales team to focus on their core selling activities.

Main functions and responsibilities

• Client onboarding
• Developing and implementing the delivery strategy for the customer. Scoping, quoting, and renewal (off-catalogue) .
• Coordinating and supporting a team of Operations Managers (across countries where applicable).
• Improve customer satisfaction ...