Inside Sales Executive (Logistics Operations) (ID: 692985)

Job Responsibilities

• Process orders received through email and phone, verify and input items, transfer orders to fulfillment, and provide information on stock availability and delivery timelines.

• Boost order volume by recommending related items, explaining product features, and reviewing the customer’s purchase history.

• With guidance, manage, qualify, and expand opportunities from marketing, external sales, and national accounts.

• Prepare, issue, and follow up on verbal or written quotes to secure orders or understand reasons for lost orders.

• Monitor open customer orders, address pending items, and take action on those at risk of missing promised delivery dates.

• Maintain backorder reports, track customer expediting requests, and provide notifications as needed.

• Share insights with management on industry trends, competitor pricing, and customer feedback.