Inside Sales Representative

Key Responsibilities

• Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M).
• Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.
• Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence.
• Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.
• Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.
• Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery.
• Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resoluti...