Inside Sales

Key Responsibilities

Lead Response & Qualification

• Fast respond to customer inquiries from website, phone, social media, and events.
• Qualify leads using the BANT method (Budget, Authority, Need, Timing) and record in Salesforce

Opportunity Creation & Assignment

• Convert qualified leads into sales opportunities, ensuring accuracy of product line, industry, and value information
• Assign opportunities to direct or channel sales according to process and notify via Teams

Quoting & Follow-Up

• Provide budgetary quotes within certain business scope and drive order closure
• Execute 6–8 follow-up touchpoints to maintain customer engagement, to uncover insights and strengthen customer retention and repeat purchases

Outbound & Demand Generation

• Conduct outbound calls to create new opportunities
• Leverage IoT data and customer insights to...