Inside Sales Specialist

Responsibilities
Use approved scripts to present benefits, handle objections, and secure consultation bookings.
Drive strong lead conversion rates from enquiry, consultation, treatment.
Escalate clinical or complex questions to the specialist.
Arrange and confirm consultation / appointments for clinics and partner clinics.
Coordinate with Operations Admin and clinics on doctor and scanner availability.
Share accurate appointment details with patients and clinics and manage rescheduling or no-shows.
Proactively follow up with pending, undecided, or missed-appointment patients via WhatsApp, calls, or email.
Explain treatment packages, pricing, instalment options, and promotions clearly (nonclinical).
Maintain professional, timely, and courteous communication throughout the pretreatment journey.
Update all leads, interactions, appointments, and outcomes accurately in the CRM.
Maintain a clear pipeline for clinic leads.
Provide basic reports on lead volu...