Insights Analyst

Insights Analyst

Qualifications

• Minimum Bachelor’s degree preferably a Master’s from an HEC-recognized institute/university.
• Qualification in Islamic Finance will be an added advantage.

Skills

• MS Office proficiency
• Email drafting & written communication
• Strong verbal communication
• Analytical & problem-solving skills

Experience

• At least 2 years of relevant working experience.

Key Responsibilities

• Evaluating customer satisfaction through complaint resolution feedback.
• Achieving monthly call targets efficiently and effectively.
• Ensuring compliance with call scripts and handling procedures.
• Analyzing survey and research data to prepare reports and recommendations.

Department

Service Quality Department – Customer Support Group

Location

Head Office - Kar...