Insights Research Specialist - Aviva Canada

Enhance customer and broker experiences with Aviva Canada as an Insights Research Specialist. This hybrid position involves extracting insights from both qualitative and quantitative research to drive improvements across services.

You will be part of the Customer Team, focusing on leveraging your 5-7 years of research experience to analyze data, create impactful presentations, and manage internal performance trackers. Your skills in text analytics and questionnaire design will support the ongoing evaluation of customer interactions and satisfaction metrics.

Key Responsibilities:
• Synthesize data to uncover strategic insights
• Develop presentations to share findings with stakeholders
• Ensure internal questionnaires align with business goals
• Coordinate with Aviva UK for TNPS performance reports
• Analyze survey feedback to identify improvement drivers

Requirements:
• Bachelor’s degree in relevant field or equ...