Inspector Team Leader

As an Inspector Team Leader, you'll be reporting to an Global Operations Manager and working as a part of our Operations team in Bangkok, Thailand

Your main responsibilities will be to:

• Supervise and support the inspector team in Thailand through daily follow-up, strong monitoring of field activities, and KPI-based performance management.
• Conduct unannounced inspections, shadow inspections, on-site audits, and performance evaluations to ensure compliance with QIMA standards.
• Act as a trainer and coach by providing technical guidance, organizing weekly/monthly case-sharing sessions, and strengthening team capability and engagement, including freelance inspectors.
• Maintain a strong on-site presence (4–5 times per week) to closely monitor operations and inspection quality.
• Propose and implement solutions to improve service standards and prevent quality issues in inspection activities.
• Lead claim investiga...