Installation Assistant

BHS Corrugated North America Job: Installation AssistantThe Job:Provide support to the Service department by following up with customers by phone and email to ensure satisfaction with the service they received from the BHS service technicians and resolve any issues that may be present in regards to the intervention that was performed.Responsibilities:Responsible for following up with customers after a service intervention has taken placeMaintain open service orders/service notifications after customer interventionsAssist in screening incoming calls if technicians are unavailable to answerMaintain open customer issues after interventionsProvide support to the M2P department by generating Excel reportsGenerate open order reports for customersGenerate open issues reports for customersMake M2P status reports on a weeklyHalf day switchboard coverage, directing calls to the appropriate personPerform other related duties as assignedThe Fit:We are looking for a bright, energetic team player...