Installation Support Agent

About the job

Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.

What you'll do

Role Title 

Role: Installation Agent
Location: On site 5 days per week
Address: Soho Works, 2 Television Centre, White City, London

Who you are

Responsibilities

• Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers.
• Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure terminals are installed correctly and ready to accept payments.
• Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants receive the correct ...