Installed Base Services Team Lead

Join our dynamic Field Service Engineering team as a Team Lead and drive excellence in customer service delivery! We're looking for a passionate technical leader to supervise and empower our field service professionals while ensuring exceptional customer satisfaction.
What will you do:
* Lead, coach and manage the Services Representatives team to achieve performance targets and KPIs.
* Ensure timely and effective resolution of customer inquiries and service requests.
* Develop and implement strategies to improve service delivery and customer satisfaction.
* Set clear objectives, monitor performance, and conduct regular site visits to ensure compliance.
* Encourage Services Representatives to identify new business opportunities Lead Generations to enhance Services growth.
* Monitor team performance, provide coaching, and conduct regular evaluations.
* Collaborate with cross-fun...