Installed Base Services Team Lead

Join our dynamic Field Service Engineering team as a Team Lead and drive excellence in customer service delivery! We're looking for a passionate technical leader to supervise and empower our field service professionals while ensuring exceptional customer satisfaction. What will you do: Lead, coach and manage the Services Representatives team to achieve performance targets and KPIs. Ensure timely and effective resolution of customer inquiries and service requests. Develop and implement strategies to improve service delivery and customer satisfaction. Set clear objectives, monitor performance, and conduct regular site visits to ensure compliance. Encourage Services Representatives to identify new business opportunities “Lead Generations” to enhance Services growth. Monitor team performance, provide coaching, and conduct regular evaluations. Collaborate with cross-functional teams to support service operations and business objectives. Ensure compliance with Schneider Electric Quality and ...