Instructional Design Specialist

Under limited supervision, the Instructional Design Apprentice conducts integrated training needs assessments; evaluates, coordinates, designs, and/or delivers a comprehensive range of training and education programs to support call center operations. Delivery methods include ILT, e-learning, asynchronous and synchronous design and delivery.

Responsibilities:

1. Selects or develops training aids, including instructor-led Training, Computer Based Training, handbooks, job aids, demonstration models, multimedia visual aids, computer tutorials, and reference works. (40% of work time)

2. Develops training curricula and/or recommends or utilizes programs that meet instructional goals and objectives, including use and support of a Learning Management System. (20% of work time)

3. Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group in...