Instructor, Professional Development Training

*Position Title *

Instructor, Professional Development Training

*Report To *

Manager, Hospitality Training

*Position Summary *

Plan, develop, ensure and conduct the provision of MAG and MAB professional development / soft skills learning (though not limited to) in qualifying for mandatory programmes, customer services, and MAG training requirements including the area of communication or soft skills, learning and development interventions in accordance with clearly established policies and procedure.

*Key Accountability *

Strategic:

• To analyse, review, identify gaps via TNA (Training Need Analysis) of the MAG and external training in general and to develop training modules to address the gaps within the ambit of the MAB Academy's policies and procedures.
• To customise, develop and conduct external non-MAG training programmes for its revenue-generating third-party customer...