Insurance & Claims Consultant

Overview As an Insurance and Claims Customer Service Officer (ICCSO) you will be the first point of contact for (members, claimants and solicitors) via phone (inbound/outbound) for existing and new insurance claims related enquiries. Your key purpose will be meeting or exceeding their expectations for Insurance and Claims Customer Service with accurate and appropriate responses Key Accountabilities and main responsibilities Operational Management

Deliver an outstanding member and/or claimant experience though excellent customer service on inbound and outbound calls 

Provide efficient and effective query resolution by anticipating member and/or claimant needs and taking ownership for first call resolution

Assist member and/or claimant with updates relating to their insurance claim

Demonstrate empathy and support the member and/or claimant through the insurance claim process

Demonstrate subject matter expertise on insurance claims pro...