Insurance Consultant

We are looking for individuals to work within the commercial contact centre as there are career opportunities available for Insurance Consultants. The insurance consultant role is focused on providing an end-to-end service and support to brokers.

This role is focused on, but not limited to; servicing broker requests, including enquiries.

• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;


• Dealing with general insurance and policy specific enquiries;


• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;


• Assisting to resolve all insurance queries within required timeframe and compliance requirements;


• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;


• Undertaking to adjust premiums in line with new as...