Insurance Specialist

The purpose of this role is to deliver exceptional customer service by resolving customer enquiries, meeting customer needs in relation to insurance product advice whilst assisting in the growth of core business goals.

Responsibilities:

• Ensure compliance with relevant policies, procedures, and legislations.
• Maintain product, system, and process knowledge.
• Establish and maintain good working relationships with stakeholders.
• Resolve escalated complaints promptly.
• Provide recommendations for business improvement.
• Conduct training for existing team members and new hires if necessary.
• Allocate workload effectively when needed.
• Manage workflow, ad-hoc requests, and reporting performance metrics.
• Assist in processing daily transactions.
• Mentor junior team members when required.

Work Experience:

Preferred Work Experience includes:

• Some call centre experience i...