Intake Administrative Coordinator

The Administrative Coordinator serves as the heartbeat of the practice — the first point of contact for new clients and the bridge between therapists, patients, and operations. This role ensures smooth daily coordination, manages the full client intake experience, and maintains organized, accurate systems behind the scenes. The ideal candidate combines warmth and professionalism with strong communication, organizational, and technical skills.

Key Responsibilities

• Manage the client intake process: answer inquiries, assess client needs, explain services and policies, and match new clients with the right therapist
• Schedule, reschedule, and confirm appointments for all therapists; monitor cancellations and no-shows and follow up promptly
• Send intake paperwork, ensure timely completion, and maintain accurate client records within the EMR (SimplePractice)
• Handle inbound calls and messages with empathy and clarity; manage objections and sensiti...