Intake Specialist Customer Service CDM

Intake Specialist – Join a Growing Legal Team

Are you passionate about sales, communication, and customer service? This is your chance to join a prestigious law firm in Medellín (Astorga) and become the first voice that guides our clients on their legal journey.

What You'll Do

• Be the first point of contact for potential new clients, offering empathetic and professional support.
• Handle inbound and outbound calls, emails, chats, and SMS quickly and effectively.
• Actively listen, ask key questions, and document essential information to assess cases.
• Close deals and convert prospects into clients, driving the firm's growth.
• Meet productivity quotas and follow call flows to ensure a seamless intake process.
• Send documents for electronic signature to finalize client onboarding.
• Perform other related duties as assigned by management.

What We're Looking For

• High school diplom...