Intake Specialist (Customer Service Representative - Healthcare)

We are looking for an experienced Intake Specialist to be the first point of contact for our patients. This role focuses on guiding patients through the intake process while driving appointments and clinic growth. You will guide patients through the initial intake process — collecting pertinent information, verifying insurance eligibility, educating them about our treatment offerings, and supporting them throughout their care journey.

This is a front-end role that blends patient advocacy with sales. You will be instrumental in driving clinic revenue while ensuring patients feel heard, informed, and supported.

Key Responsibilities

• Handle incoming patient inquiries via phone, email, and SMS with professionalism and empathy
• Conduct patient intake, collect information, and verify insurance eligibility
• Schedule consultations and manage follow-ups
• Educate patients on trea...