Intake Training Team Lead

Position Overview 

The Training Team Lead is responsible for leading the development, coordination, and delivery of training programs within the Intake Department. This role is a key leadership opportunity for a high-performing team member to drive consistency, elevate performance, and strengthen the overall effectiveness of the Intake team. 

The Training Team Lead partners closely with department leadership to identify training needs, improve onboarding and ongoing development, and ensure team members are equipped to meet performance expectations and deliver excellent client experience. 


Key Responsibilities 

Training Development, Delivery & Curriculum Design 
+ Design, develop, and maintain a structured Intake training curriculum, including onboarding and ongoing development programs  
+ Build and continuously refine curriculum to align with Intake processes, performance expectations, and business goals  
+ Deliver training through g...