Integrated Advisor

Integrated Advisor (Mapúa Malayan Digital College)
Hybrid | Primarily WFH | Occasional Onsite (Makati City)
Mapúa Malayan Digital College is hiring an Integrated Advisor to join our Student Services operations team.
This is not a passive support role. You will manage high-volume service cases, handle escalations, and take full ownership from intake to resolution. Performance is measured. Accountability matters.
If you thrive in structured, KPI-driven environments and are comfortable being measured against service standards, this role is for you.
Work Setup & Schedule
Hybrid: primarily work-from-home
Occasional onsite reporting in Makati City (meetings, trainings, student activities)
Must be amenable to working on-site when required
Shifts vary based on operational needs within 7:00 AM – 10:00 PM
What You'll Be Responsible For
Managing student inquiries via email, chat, and ticketing systems
Handling non-academic service requests (administrative, fina...