Integrations Support Specialist

Job Details:
**Internal role name**: Product Support Specialist L1
**Location**: Hybrid (Guadalajara or Chihuahua)
**Type**: Full-time (Contractor)
**About Ottimate**
Ottimate is an AI-powered AP (Accounts Payable) automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.
**Responsibilities**:
- Member of Integration Support Group supporting CSV and API questions and issues.
- Respond promptly and courteously to general customer inquiries in accordance with our current customer service level agreements (SLAs).
- Collaborate with team members within the team to address customer inquiries and issues together.
- Actively participate in team meetings and collaboration sessions to stay informed about product updates and common issues.
**Specialized Group Expansion**:
- In most cases, after a short period of time, expansion into other su...