Intelligent Automation and Operational Effectiveness Manager

The Intelligent Automation and Operational Effectiveness Manager is responsible for designing, building, and deploying advanced AI agents and automation solutions leveraging M365 Copilot, Copilot Studio, and other enterprise AI tools available at IQVIA. This role operates across different business, operational and technical areas, identifying opportunities for intelligent automation and delivering impactful AI-driven solutions that enhance productivity, streamline processes, and enable data-driven decision-making.

Essential Functions
• Identify, consolidate, and refine business processes and workflows suitable for AI automation across GBO, CBO, and R&DS, translating requirements into scalable AI agent solutions using M365 Copilot, Copilot Studio, and related platforms.
• Develop, test, and deploy AI agents and automation tools that address business challenges, enhance operational efficiency, and drive innovation in partnership with key stakeholders a...