Job Description
Job Summary
Serves as the strategic backbone, providing analytical insights, system support, and capability development to drive overall sales performance. This role works closely with the Project Sales, Marketing, Customer Experience and Digitalisation Unit to optimize sales processes, enhance customer engagement, and support data-driven decision-making.
Key Responsibilities
To manage customer feedback & enquiries
a. Managing & daily checking on multiple customer communication channels e.g. CRM Hotline, WhatsApp, Email & via GL Lifestyle App.
b. Resolving issues or enquiries related to CRM department e.g. on GL Lifestyle App, GL Friends/Partners, Freshdesk or Case Mgmt System
c. identify issue type & to escalate issues accordingly to other Projects/BUs by creating issues through Case Management System
d. Follow up with relevant Project/BU PIC to ensure timely & satisfactory resolution of issues.
· To review & r...
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