Intern, Customer Success
Johnson ControlsJob Description
What you will do:
As a part of APAC customer success organization, your primary responsibility will be to provide PMO support to customer success teams in deployment of digital solutions products across APAC countries. You will also work with offshore product CoE teams in ensuring right level of communications, collaboration. You will help Director-professional service tracking all ongoing deployment projects, forecasting branch and countrywide revenue as well as gross margin and necessary tracking and reporting.
Understand/ Assess the opportunity and deployment landscape (product, solution,
timeline, customer) for each APAC countries.
Support country customer success team in country/branch in deployment of various digital products.
Consolidate customer feedback/ issues and help remediate with product CoEs and product management teams
Identify opportunities for process improvement, Tools and RPA
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