Intern, Customer Support

The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.
Your tasks
Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
Update the ticketing system databases with information about technical issues and useful information provided by customers
Improving existing ticketing system by evaluating system process and making recommendations
Frequent interaction with sales and technical support for resolving customer issue
Other ad-hoc assignments as assigned by the supervisor
Your Qualifications
Graduat...