Job Description
Responsibilities
Support Business Change Management
Develop a high-level understanding of Monarch platform.
Perform recurring operational tasks and assist with monthly reviews
Develop and maintain trainings and training materials (videos, emails, posters, events etc.) as required to support the releases and business change.
Strengthen Business Engagement/Ownership
Provide technical and business support to around 2,800 users of various modules across the Monarch ecosystems. Take responsibility for the day-to-day administration of Monarch Mailbox.
Assist other departments in fulfilling their responsibilities for data input and quality control, including increasing awareness and commitment to quality data input and control process.
Report any data anomalies and system-generated alerts to colleagues.
Contribute to the Product Owner Team
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