Internal Account Manager Ii (Tecate)

The Internal Account Manager will be responsible for servicing/managing customer accounts. They will be the main site point of contact with the customer as well as the internal teams.

• Dedicated point of contact between multiple manufacturing facilities and customer accounts, both internally and externally.
• Responsible for communicating all customer concerns and goals to the relevant site.
• Complete ownership of the customer experience, i.e., order received to product shipped.
• Work with the site to turnaround customer requests and inquiries within a timely fashion.
• Delegate technical issues to the appropriate individuals/functions.
• Engage with the correct site team to answer technical questions, when needed.
• Collaborate closely with Operations, Quality, PLM, RAMs and SAMs to ensure the optimal customer experience.
• Known in the organization as “...