Internal Auditor

About The Role
We are seeking experienced
Internal Auditors
to join our dynamic Call Centre division within a regulated
Financial Services Provider (FSP)
. This role is critical in ensuring the quality, compliance, and operational integrity of our call centre activities. You will be responsible for reviewing calls, assessing documentation, conducting process audits, and ensuring adherence to FSCA, FAIS, TCF, POPIA and internal governance standards.

If you have a strong compliance mindset, excellent analytical skills, and a passion for improving customer experience and regulatory adherence, we would like to hear from you.

Key Responsibilities
Auditing & Compliance

• Conduct internal audits across sales, service, onboarding, retention, cancellations, and collections.
• Evaluate adherence to FAIS, TCF, POPIA, FICA, and internal compliance frameworks.
• Review recorded calls for script adherence, advice quality, disclosures, and po...