Internal Product Support

Job purpose:

To take inquiries from customers internal and external and expedite to the benefit of the branch and the BMG Group.

Job objectives/Principal accountabilities:

• Achieve branch sales budget. Understand the difference between Margin and Markup.
• Margin Preservation. Personal performance relative to branch performance
• A communication and link, role with drivers, store staff, counter sales, storeman, filing clerk, credit controller, external and internal sales.
• Proper buyout methods, adhering to policies and procedures.
• Effective and efficient customer contact extracting the needs of the customer.
• Making accurate legible written notes of the customer, his needs, and the time frame requirements of each enquiry.
• Creating a stimulating environment which makes BMG the preferred supplier to our customers.
• Ensure total participation and create synergy between diverse customer views and intention...